Today I attended a webinar hosted by ConnectWise titled "Vendor Management"
You remember ConnectWise as a VAR infrastructure software package that includes modules for everything from dispatch to Sales to Marketing support.
"Vendor Management" is new functionality and is intended to assist Managed Service Providers (MSP) in managing technology vendors for their clients. The MSP could now handle interfacing with the telephone, domain, and internet vendors on their clients' behalf - and yes, not only did one graphic include a "copier vendor" icon, the word "copier" was mentioned no less than 12 times in under 42 minutes.
Their primary concern is? "...vendors are starting to invade each other's space leading to finger-pointing...leaving the customer stuck in the middle..."
With this new module, ConnectWise is recommending the MPS step into the middle of the convergence, taking and maintaining control of their clients' vendor ecosystem.
This is a valuable service, and strategic in nature along the lines of 'whoever owns the network, owns the account' mentality.
If you manage the Vendors, you manage the access, billing, and relationship and minimize each uniqueness.
Additionally, they see this convergence as predatory. Outsiders infiltrating 'their' accounts, specifically mentioning copier vendors.
The module looks completely adequate with everything from annotation capabilities, workflow, and contract renewal reviews.
A pivot point- positioning for the approaching struggle.
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