ConnectWise has integrated OpenAI's ChatGPT with its remote monitoring and management (RMM) tools, ConnectWise Automate and ConnectWise RMM. This integration makes ConnectWise the first to release an OpenAI integration in the managed services industry. MSPs will be able to automate customer ticketing and issue-tracking processes to provide faster response times and improve customer service and engagement.
"Things that I know or are rumored to be:Business last year increased by 34% in some areas and 57% overallThe number of endpoints increased over the past 24 months..."
The integration is the first in a series of AI-powered ConnectWise solutions, and the underlying power of Asio made it possible to deploy the ChatGPT integration rapidly. MSPs can use AI-driven analytics and insights to understand their customer's needs and preferences, allowing them to tailor their service offerings to meet their client demands, compete more effectively in the market, and expand their customer base.
- The explosive growth of artificial intelligence tools like OpenAI’s ChatGPT presents huge potential in the technology sector, particularly in use cases for MSPs”Raghu Bongula, Chief Technology Officer, ConnectWise
The combination of ChatGPT's conversational, large language model technology with ConnectWise's RMM solutions is set to revolutionize the managed services industry by enabling technicians to automate ticket resolution processes faster, leading to faster response times and improved customer service and engagement.
Things that I know or are rumored to be:
- Business last year increased by 34% in some areas and 57% overall
- The number of endpoints increased over the past 24 months
- The integration to ChatGPT was accelerated from Q3/4 to Q1
- The best AI integration includes sales
Raghu Bongula, ConnectWise's Chief Technology Officer, stated that OpenAI's explosive growth presented huge potential in the technology sector, particularly for MSPs. The integration between ChatGPT and ConnectWise Automate is the RMM system's first Asio-based component. ConnectWise plans to roll out the ChatGPT integration to partners this month and extend these AI capabilities to solve other use cases across additional ConnectWise solutions.
According to Ameer Karim, General Manager and Executive Vice President of Unified Monitoring and Management at ConnectWise, the integration with OpenAI's ChatGPT is a true game-changer for the IT industry. The advanced AI solutions provided by the integration take ConnectWise's offering to a whole new level, and the AI-driven analytics and insights will provide MSPs with a better understanding of their customer's needs and preferences.
MSPs can write complex scripts quickly and easily, saving them time and resources, and tailor their service offerings to meet their client's demands,.
ConnectWise Automate with OpenAI is available for MSP partners interested in becoming early adopters or signing up to use future ConnectWise offerings with OpenAI integrated.
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Our Thoughts:
The AI movement in February 2023 is just the beginning of a monumental shift in the way we approach knowledge and work. We are standing on the precipice of an unprecedented transformation that has the potential to surpass the impact of game-changing innovations such as the Loom, combustible engine, microchip, and even the internet. In fact, it may very well be a discovery as momentous as fire itself, affecting every aspect of our lives.
As pioneers in our field, ConnectWise is leading the way in automating ticket generation, which is only a fraction of what AI can accomplish. With the elimination of tedious spreadsheets and calculations, and the eradication of guesswork, the possibilities are limitless.
As we move forward, we can expect many more companies and organizations to follow suit, realizing the immense potential of AI.
The question is, where do you see yourself amidst this dynamic shift?
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Tweet:"Just announced: ConnectWise integrates OpenAI's ChatGPT with its RMM tools to revolutionize the managed services industry. MSPs can automate ticketing and issue-tracking processes to improve customer service and engagement. Get ahead of the game with AI-driven solutions. #ConnectWise #OpenAI #MSP #AI #Automation #CuttingEdge"
Introduction paragraph for LinkedIN post: I'm excited to announce that ConnectWise, a leading provider of cloud-based software solutions for managed services providers (MSPs), has integrated OpenAI's ChatGPT with its Remote Monitoring and Management (RMM) tools, ConnectWise Automate and ConnectWise RMM.
This integration is set to revolutionize the managed services industry by enabling technicians to automate ticketing and issue-tracking processes, leading to faster response times and improved customer service and engagement. With this integration, ConnectWise becomes the first company in the managed services industry to release an OpenAI integration, paving the way for innovative AI-driven solutions to transform the industry.
In this post, I will dive deeper into the benefits of this integration and what it means for the future of the industry.
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