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Wednesday, January 17, 2024

WebMD is the latest Fool


He isn't asking, he is informing.

This argument isn't about working from home - that ship has sailed and exposed the true nature of the corporate world - humans are a resource. Now, this wasn't a bad or good thing, it was just a thing.  

Taylorism.

With Ai enabling more to be done with fewer (knowledge workers, labor and C-Level executives) and the fear of Covid exposing redundant managerial layers, outdated business philosophies and practices, and the ability of the individual to be productive in ANY environment they chose - the C Suite has become less relevant.

And THAT IS THE FEAR.  Not CRE, productivity or "organic, face to face, collaboration..."

The jig is up, the news is out.

In a stunning display of corporate tone-deafness, Internet Brands, the parent company of WebMD, recently released an internal video, which was mistakenly shared publicly, revealing a troubling stance on remote work. The video features a series of company executives, including CEO Bob Brisco, who starkly declared, “We aren’t asking or negotiating at this point. We are informing you of how we need to work together going forward.” This directive starkly contrasts with the evolving landscape of work, where flexibility and employee autonomy are increasingly valued.

Brisco's comments represent more than just a preference for in-office work; they signify a fundamental misreading of the current work climate. In a world where AI and remote work are reshaping how we think about productivity and collaboration, such an archaic stance threatens the very essence of modern leadership. It's a glaring example of how C-level executives can become disconnected from the realities and preferences of their workforce.

Moreover, Brisco’s approach is not just out of sync with employee desires; it fundamentally underestimates the role of technology in shaping future work environments. AI, for instance, has the potential to make remote work more efficient and effective, challenging traditional notions of workplace dynamics. By failing to recognize this, leaders risk alienating their workforce and squandering opportunities for innovation.

In an age where employee sentiment and preferences are key drivers of retention and productivity, Brisco’s words and the tone of the video reflect a leadership style that is likely to do more harm than good. They ignore the complex realities of a changing workplace, where the integration of AI and a flexible approach to work are not just trends, but essential components of future business success. 

This misstep by WebMD's leadership is a cautionary tale for all C-level executives, highlighting the need for adaptability, empathy, and an understanding of the transformative impact of technology on the workplace​​.

Prompted by Greg Walters




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Greg Walters, Incorporated
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