Konica Minolta and Salesforce? For Government Accounts? Case Management?

From streamlining administrative processes to improving citizen services, these solutions will help government agencies achieve greater efficiency and transparency.

This alignment will help enable Konica Minolta to offer comprehensive case management solutions.

Key features of the partnership include:

• Automated Workflow Solutions: Leveraging Salesforce’s CRM capabilities, Konica Minolta will offer automated solutions that reduce manual tasks and improve accuracy.
• Enhanced Collaboration: Advanced people-based processing workflows will enable teams to collaborate more effectively, ensuring projects evolve naturally without redundant steps.
• Scalability and Security: The partnership ensures that solutions are scalable, reliable and secure, meeting the evolving needs of businesses in the public sector, financial services and insurance industries.
• Ongoing Innovation: Continuous updates and enhancements to the solutions will help businesses stay ahead of market demands and technological advancements.

I'm not sure where this is going.  Indeed, I had not heard of this part of KM's solution stack and don't see how this falls into the typical KM-centric dealer.

So it probably doesn't.

What is more interesting to me is the Salesforce connection and how that might play out for each.  Salesforce is looking at either end of life or major transition as the way companies engage with salespeople evolves beyond the salesperson.

KM is looking for 'diversification' away from making copiers.

We shall see.