Introducing Charlie: The AI-Powered Virtual Agent Revolutionizing the Home-Repair Insurance Business

Meet Charlie, the virtual assistant who's changing the game for sales agents and customers alike.

"She can answer 11,400 calls a day, route them to the appropriate departments, process claims, and schedule repair appointments. She can even whisper in agents' ears whether a customer is eligible for certain coverage plans and type on agents' screens why the customer is calling."

If you've ever worked in sales, you know that delivering world-class customer service is like creating a masterpiece. It requires careful planning, attention to detail, and the ability to anticipate what will trigger your customers' interest and trust. For Johnathan Bragg, one of the top-performing sales agents at HomeServe USA, selling home-repair insurance is no different.

"I don't just say stuff and read scripts," said Bragg. "I listen to everybody, whoever you are, and I retain what it is that makes that person interested. I can get just about anybody to buy anything."

IDC's Recommendations for Improving Software Development on a Limited Budget

As an IT leader, are you struggling to make significant changes in your organization's software development lifecycle with limited budgets? According to IDC, there are several ways to improve the software development process with small investments that can create enough leverage to make real changes happen. 

Here are three key takeaways from IDC's recommendations:

Adapting to the New Era of Remote Work: The Role of Technology in Making It Possible

“What we discovered in designing this workplace of the future is that we need a workplace that has choices for all these work styles,” says Scott Strzinek, NI Corp.’s senior director of global facilities. 

The company had employees test the changes, designed by Gensler, in a portion of its building before going ahead with a renovation of 450,000 square feet, to be completed in 2024. NI Corp., which has 70 offices in 25 countries, plans to roll out the designs to other locations over the next few years." - WSJ

Back in the day, remote work was a pipe dream for many companies. It was challenging to implement and manage, and not all employees had the necessary technology or equipment to work from home. But over the years, technology has made remote work more accessible and convenient for businesses of all sizes.

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